Below are the terms and conditions by which HKLMS offers its service.
Parties:
This agreement is between the following parties:
A: You, the customer. Any mention of “you”, “your”, “student”, “customer”, ”user” or “client” should be considered as equivalent;
And,
B: Any mention of “we”, “our”, “the company” or “HKLMS” are considered equivalent.
Terms and Conditions
By visiting the website and registering with a username and password, you hereby assent to the following terms and conditions:
1. Change the scope of this Agreement
HKLMS maintains the right to change its terms of service from time to time without the prior
approval of our students, teachers or other stakeholders. These changes will be immediately
reflected on our website.
2. Service overview
HKLMS provides one-on-one and group online tutorials and consultancy to its students and
customers.
3. Products
Online lessons
3.1 Free trial lesson
If you cancel more than 48 hours before a scheduled individual or group lesson, you will maintain the credit for booking it again.
If you cancel less than 48 hours prior to the class or fail to show up, you will lose the free lesson for that month.
3.2 Pay As You Go
By sharing your Payoneer, Paypal or Credit Card details, you do not commit to a regular monthly subscription.
You will instead be charged for each class booking you make.
For individual classes, you select the time slot, the lesson topic, and the teacher of your choice.
For group classes, the time slots, the lesson topics, and the teachers are preselected. You select the group class of your choice.
Pricing will depend on the selected type of teacher.
If you cancel a class, you will not be refunded your booking fee.
If your teacher cancels or fails to show up to a class, we will refund your booking marks.
3.3 Total Unlimited Subscription
Bookings can be made beyond each month’s end. You will be able to choose the time slot of your class as well as select the teacher of your choice.
If you cancel more than 48 hours before a scheduled individual or group lesson, you can have the lesson again.
If you cancel less than 48 hours before the specific lesson, you will be billed an additional payment equal to the lesson rate of your teacher.
If you missed a lesson, you will be billed an additional payment equal to the lesson rate of your teacher.
3.4 Money Back Guarantee
Purchase any of our courses or plans risk-free. If you are unhappy with your course or plan, please notify our language consultants at help@hklms.com during your first week and we will refund you, minus any classes you have taken to date, which will be deducted at the Pay-As-You-Go rate. Refunds should take no longer than 7 working days.
4. Subscription
5. Lesson Formats
5.1 Individual Lessons
Individual lessons will be hosted on either the HKLMS learning platform.You can choose any
of our lesson plans or have a lesson based around a topic of your choosing.
5.2 Group Lessons
Individual lessons will be hosted on either the HKLMS proprietary video conferencing
platform.
A maximum of students will be allowed in any video conference.The topics of each lesson
will be assigned by the teachers.
6. Quality of service
HKLMS cannot guarantee that your Knowledge capabilities will improve in a qualifiable
manner from one lesson to the next and will not be held liable should improvements fail to be
measured objectively by third-party testing organizations such as TOEFL, IELTS etc.
7. Refunds
Once you have purchased any of the available packages from HKLMS , you will not be
entitled to any refunds or additional lessons, even if lessons are cut short by technical
difficulties or unclear sound quality. Any requests for refunds or additional lessons will be
evaluated on a case-by-case basis at the sole discretion of HKLMS arrangement.
8. Teachers
Our teachers are contractors and are not employees of HKLMS.
We expect them to follow the strict application of our Privacy Policy (also attached to the website). However we are not ultimately responsible for what they do with any information you volunteer to give them in the course of the lessons with them.
Our teachers will be held directly liable should the tone or content of their communications
with you be deemed offensive in any way. We hold no responsibility for this, although we will
be sure to investigate and discipline the offender if necessary, including, but not limited to,
suspending or terminating their contract with HKLMS or reporting their conduct to the relevant
government authorities.
9. Account Security
You are responsible for saving and protecting your account details and password. HKLMS will
not be held liable should someone enter your account and change your settings or use your
lesson credits.
10. Equipment and Conditions
The following equipment is strongly recommended for you to maximize your experience as a student at HKLMS:
- Minimum of 3 megabytes per second download speed broadband internet connection
- Desktop / laptop / tablet
- Headset
- 5 Megapixel web camera
HKLMS does not bear any responsibility for the quality of your Internet connection, HKLMS’s video conferencing platform powered by YouTube, Vimeo or LMS all quality and will not be able to reimburse students on this basis. Please communicate directly with LMS or your Internet Service Provider if problems persist.
11. Teacher cancellation
We apologize for any instances of your teacher at HKLMS being late for more than 15 mins or missing it completely. In the event that your teacher misses a scheduled class or turns up late, please inform us immediately at the following email address: help@hklms.com will not be charged for that lesson and we will investigate the incident and assure you that the teacher will be appropriately sanctioned for their misdemeanor.
From time to time, some teachers will cancel booked lessons in advance. You will be immediately notified of the cancellation and will be given the opportunity to re-book your lesson with another teacher of your choice. Your account will not be debited for the canceled lesson, and we will credit you with an extra free lesson to help make up for any inconvenience caused.
If you are not present for your lesson by 15 minutes after its scheduled start time, the class will be deemed cancelled and you will be charged in full.
12. Temporary interruption of service
HKLMS bears no liability for interruption or cancellation of services due to major events such
as floods, fires, uprisings etc. In the event that lessons are cancelled by HKLMS, your
account will not be debited.
13. Credit expiry
The credit loaded onto your account will expire if it remains unused twelve months after purchase and will not be refunded to you. Therefore lesson credits do not accumulate from month-to-month
14. Stop service, revocation
HKLMS reserves the right to revoke your account and cancel all credits at any given time; however, this will only be enacted should Learntalk have just cause.
HKLMS reserves the right to refund students their money, net of their per-lesson fees at any time, for any reason.
14.1 One Person One Account
Only one person can use one account. If we suspect that multiple students are using the same account, we will immediately suspend the student account pending investigation.
14.2 Stop service for Student
HKLMS retains the right to remove students from courses, should they feel that they are not
taking them seriously and wasting teaching time.
Examples of this type of behavior that will not be tolerated include students who are
repeatedly late for classes, have consistently poor internet and hardware making teaching
nearly impossible, consistently end classes early, or do not pay attention during classes.
They are wasting their own time as well as that of their teachers. Consequences of such
behaviour will be refunding of any payments made to HKLMS, net of consumed lesson costs
calculated at Pay As You Go rates.
Other behaviour warranting account suspension that will not be tolerated from students will
include the use of swear words, nudity, offensive comments in class about religion, gender,
sexual orientation or ethnicity.
15. Disintermediation
HKLMS teachers are exclusively authorized to teach with HKLMS. Should they solicit students to take private lessons apart from what is scheduled by HKLMS, or should they attempt to contact students outside of lesson hours, we would appreciate if students would immediately report them directly to help@hklms.com as this is in breach of contract.
If students begin to take classes with HKLMS teachers outside of HKLMS schedules, HKLMS reserves the right to cancel their accounts and all credits.
16. Intellectual Property
HKLMS’s brand and operations are wholly owned by HKLMS. All lesson plans, teaching materials and artwork on our website or within our teaching materials are proprietary and owned by HKLMS. and shall only be used by students and teachers for HKLMS-related activities. These materials shall not be sold, leased, licensed, used, copied or redacted for any other purpose than tuition of HKLMS students in the context of classes scheduled through HKLMS’s website. Any planned use of these materials for other purposes must be sanctioned in writing by HKLMS management. Legal action may be taken in the case of intellectual property infringement.
17. Jurisdiction
These terms of service are in compliance with Hong Kong law. Learntalk Ltd. is a Hong Kong corporation. Any disputes arising from these Terms & Conditions are subject to Hong Kong law and the pertinent courts in that country.
Policy Updated on 18th of Aug 2021